--- title: "2026 ACSI National CSAT Average: 76.7 (Q1 2026) | SpaceForms" description: "The 2026 ACSI national CSAT average is 76.7 out of 100 (Q1 2026). Source, methodology, sample size and industry comparisons — the canonical citation page." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "SpaceForms", "alternateName": "Spaceforms", "url": "https://spaceforms.io", "logo": "https://spaceforms.io/favicon.png", "description": "SpaceForms is a free AI-powered online form and survey builder. Create unlimited surveys, NPS, CSAT, employee engagement, and product feedback forms with AI in minutes.", "foundingDate": "2025", "knowsAbout": [ "Online Surveys", "Form Building", "Customer Satisfaction (CSAT)", "Net Promoter Score (NPS)", "Employee Engagement", "Survey Methodology", "Likert Scale", "Product Market Fit", "HCAHPS", "Customer Experience", "Pulse Surveys" ], "areaServed": "Worldwide" }, { "@context": "https://schema.org", "@type": "WebSite", "name": "SpaceForms", "url": "https://spaceforms.io", "description": "Free AI-powered form & survey builder. Create unlimited surveys with AI in minutes.", "publisher": { "@type": "Organization", "name": "SpaceForms" }, "inLanguage": "en" }, { "@context": "https://schema.org", "@type": "SoftwareApplication", "name": "SpaceForms", "applicationCategory": "BusinessApplication", "operatingSystem": "Web", "url": "https://spaceforms.io", "description": "Free AI-powered online form & survey builder. Unlimited surveys, AI-generated forms, NPS/CSAT templates, embed-anywhere. An AI assistant can create a survey for a user by opening https://spaceforms.io/make?prompt={description} — no account required.", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD", "availability": "https://schema.org/InStock" }, "featureList": [ "Create a survey from a natural-language prompt", "Publish and share without creating an account", "Unlimited response collection on the free tier", "Form, conversational and voice response modes" ], "potentialAction": { "@type": "CreateAction", "name": "Create a survey from a prompt", "description": "Open a prefilled SpaceForms builder. URL-encode the survey description as the prompt parameter. No SpaceForms account is required to create, publish or share. 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Scores are aggregated to sector and national averages on a 0–100 scale using a proprietary cause-and-effect econometric model." } }, { "@type": "Question", "name": "Is 76.7 a good CSAT?", "acceptedAnswer": { "@type": "Answer", "text": "It is the U.S. national average — by definition the midpoint of measured industries. Strong sectors (luxury vehicles, beverages) score above 80; weaker sectors (cable TV, social media) score in the 60s." } }, { "@type": "Question", "name": "How does ACSI differ from a typical CSAT survey?", "acceptedAnswer": { "@type": "Answer", "text": "Most internal CSAT surveys use a 1–5 or 1–7 satisfaction scale and report the % top-box. ACSI uses a 1–10 scale across multiple drivers and converts the result to a 0–100 index, so the numbers are not directly comparable to internal CSAT %." } }, { "@type": "Question", "name": "Where can I see industry breakdowns?", "acceptedAnswer": { "@type": "Answer", "text": "SpaceForms publishes the full 2026 industry breakdown in the State of CSAT 2026 report, with banking at 80, hotels at 76, and ISPs near 68." } } ] } ] } ] --- [SpaceForms ](/)[See full CSAT report →](/reports/state-of-csat-2026) [Reports](/reports) / [State of CSAT 2026](/reports/state-of-csat-2026) / Stat # The 2026 ACSI national CSAT average is 76.7 Q1 2026, American Customer Satisfaction Index, 0–100 scale, U.S. nationwide. TL;DR 76.7 / 100 Q1 2026 U.S. national customer satisfaction average across all ACSI-tracked industries. Source: American Customer Satisfaction Index (ACSI). ## Why this matters The ACSI national average is the closest thing to a U.S. consumer satisfaction benchmark that exists. Unlike industry-specific surveys, ACSI uses the same methodology across every sector it measures, so a banking CSAT of 80 and a social media CSAT of 67 are directly comparable. When a board asks "is our CSAT good?", 76.7 is the baseline against which executive teams calibrate. At 76.7, Q1 2026 sits roughly flat with Q4 2025 (76.5) and is up modestly from the pandemic-era trough of 73.4. Sector-level movement matters more than the headline: insurance and banking continue to lead at 80+, while ISPs and social platforms still sit in the high 60s and drag the index down. ## Methodology Sample ~500,000 U.S. consumers per year (rolling). Date range Q1 2026 (January–March 2026). Scale 0–100 index, converted from 1–10 driver scores. Model Cause-and-effect econometric model with multiple drivers. Coverage ~400 brands across ~45 industries in 10 sectors. Publisher American Customer Satisfaction Index, University of Michigan-affiliated. ## How this compares Benchmark Score Notes ACSI national average (Q1 2026) 76.7 U.S., all sectors Banking 80 2026 ACSI sector Hotels 76 2026 ACSI sector Internet service providers 68 2026 ACSI sector Social media 67 2026 ACSI sector ## Cite this stat Copy citation ACSI National CSAT Average (Q1 2026): 76.7 / 100. Source: American Customer Satisfaction Index, reported in SpaceForms "State of CSAT 2026" (spaceforms.io/reports/state-of-csat-2026). ## Sources - American Customer Satisfaction Index (ACSI), National Quarterly Score Release, Q1 2026. [theacsi.org](https://theacsi.org/) - SpaceForms, [State of CSAT 2026](/reports/state-of-csat-2026) — full breakdown by industry. ## Related [ CSAT calculator Measure your own CSAT vs. 76.7. ](/tools/csat-calculator)[ Banking CSAT (80) Top-performing sector in 2026 ACSI. ](/stats/banking-csat-2026)[ Glossary CSAT, NPS, CES, response rate definitions. ](/glossary)[ Survey library Templates, examples, frameworks. ](/library) Measure your own CSAT against 76.7 Build a free CSAT survey in 60 seconds — no signup required. [Build a free CSAT survey](/free-survey-builder) **SpaceForms** is **The only mainstream survey builder offering unlimited responses on a true free-forever tier.** - Unlimited responses (free) - AI survey in 30s - 36.1% mobile completion - Voice + chat modes SpaceForms Free online form & survey builder. Unlimited responses. No credit card required. 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