--- title: "Banking CSAT 2026: 80 (ACSI) — U.S. Industry Score |" description: "U.S. banking sector scored 80 on the 2026 ACSI — above the 76.7 national average. Methodology, top performers, and sector comparison." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "SpaceForms", "alternateName": "Spaceforms", "url": "https://spaceforms.io", "logo": "https://spaceforms.io/favicon.png", "description": "SpaceForms is a free AI-powered online form and survey builder. Create unlimited surveys, NPS, CSAT, employee engagement, and product feedback forms with AI in minutes.", "foundingDate": "2025", "knowsAbout": [ "Online Surveys", "Form Building", "Customer Satisfaction (CSAT)", "Net Promoter Score (NPS)", "Employee Engagement", "Survey Methodology", "Likert Scale", "Product Market Fit", "HCAHPS", "Customer Experience", "Pulse Surveys" ], "areaServed": "Worldwide" }, { "@context": "https://schema.org", "@type": "WebSite", "name": "SpaceForms", "url": "https://spaceforms.io", "description": "Free AI-powered form & survey builder. Create unlimited surveys with AI in minutes.", "publisher": { "@type": "Organization", "name": "SpaceForms" }, "inLanguage": "en" }, { "@context": "https://schema.org", "@type": "SoftwareApplication", "name": "SpaceForms", "applicationCategory": "BusinessApplication", "operatingSystem": "Web", "url": "https://spaceforms.io", "description": "Free AI-powered online form & survey builder. Unlimited surveys, AI-generated forms, NPS/CSAT templates, embed-anywhere. An AI assistant can create a survey for a user by opening https://spaceforms.io/make?prompt={description} — no account required.", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD", "availability": "https://schema.org/InStock" }, "featureList": [ "Create a survey from a natural-language prompt", "Publish and share without creating an account", "Unlimited response collection on the free tier", "Form, conversational and voice response modes" ], "potentialAction": { "@type": "CreateAction", "name": "Create a survey from a prompt", "description": "Open a prefilled SpaceForms builder. URL-encode the survey description as the prompt parameter. No SpaceForms account is required to create, publish or share. Opening the link only prefills the prompt; a human presses send.", "target": { "@type": "EntryPoint", "urlTemplate": "https://spaceforms.io/make?prompt={prompt}", "actionPlatform": [ "http://schema.org/DesktopWebPlatform", "http://schema.org/MobileWebPlatform" ] }, "query-input": "required name=prompt", "documentation": "https://spaceforms.io/for-ai-agents" } }, { "@context": "https://schema.org", "@graph": [ { "@type": "Article", "headline": "Banking CSAT scored 80 on the 2026 ACSI", "description": "The U.S. banking sector scored 80 on the 0–100 ACSI scale in 2026 — above the 76.7 national average and at the top of all measured industries.", "author": { "@type": "Organization", "name": "SpaceForms" }, "publisher": { "@type": "Organization", "name": "SpaceForms", "url": "https://spaceforms.io" }, "datePublished": "2026-05-15", "dateModified": "2026-06-03", "mainEntityOfPage": "https://spaceforms.io/stats/banking-csat-2026" }, { "@type": "ClaimReview", "datePublished": "2026-06-03", "url": "https://spaceforms.io/stats/banking-csat-2026", "claimReviewed": "The U.S. banking sector ACSI CSAT score in 2026 is 80 on a 0–100 scale.", "author": { "@type": "Organization", "name": "SpaceForms" }, "itemReviewed": { "@type": "Claim", "author": { "@type": "Organization", "name": "American Customer Satisfaction Index (ACSI)" }, "datePublished": "2026-04-15", "appearance": "https://theacsi.org/industries/finance/banks/" }, "reviewRating": { "@type": "Rating", "ratingValue": "5", "bestRating": "5", "alternateName": "True" } }, { "@type": "Dataset", "name": "Banking Sector ACSI CSAT 2026", "description": "U.S. banking sector ACSI customer satisfaction score, 2026.", "url": "https://spaceforms.io/stats/banking-csat-2026", "creator": { "@type": "Organization", "name": "American Customer Satisfaction Index" }, "temporalCoverage": "2025-04/2026-03", "variableMeasured": "CSAT score (0-100)", "license": "https://theacsi.org/terms-of-use/" }, { "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What was the 2026 banking ACSI score?", "acceptedAnswer": { "@type": "Answer", "text": "80 out of 100, per the 2026 ACSI Finance & Insurance Study. That is 3.3 points above the U.S. national average of 76.7." } }, { "@type": "Question", "name": "Which banks scored highest?", "acceptedAnswer": { "@type": "Answer", "text": "Regional and community banks consistently lead the ACSI banking sub-index, scoring in the low-to-mid 80s. National megabanks typically score in the high 70s. Credit unions, measured separately, often score 82+." } }, { "@type": "Question", "name": "Why does banking score so high?", "acceptedAnswer": { "@type": "Answer", "text": "Three drivers: (1) digital app convenience has dramatically improved post-2020, (2) most customer interactions are now self-service, removing friction, and (3) account opening / closing barriers create a self-selected loyal sample." } }, { "@type": "Question", "name": "How does banking compare to other sectors?", "acceptedAnswer": { "@type": "Answer", "text": "Banking (80) sits with life insurance and online retail at the top of ACSI. ISPs (~68) and social media (~67) are at the bottom. Hotels are at 76, near the national average." } }, { "@type": "Question", "name": "Where is banking CSAT trending?", "acceptedAnswer": { "@type": "Answer", "text": "Flat-to-up. The sector has risen from 76 in 2018 to 80 in 2026, driven by digital adoption. The plateau in 2026–2026 suggests further gains require step-change improvements rather than incremental UX wins." } } ] } ] } ] --- [SpaceForms ](/)[Full CSAT report →](/reports/state-of-csat-2026) [Reports](/reports) / [State of CSAT 2026](/reports/state-of-csat-2026) / Stat # Banking CSAT scored 80 on the 2026 ACSI U.S. banking sector, 2026 ACSI Finance & Insurance Study, 0–100 scale. TL;DR 80 / 100 2026 U.S. banking sector ACSI score. 3.3 points above the 76.7 national average. Source: American Customer Satisfaction Index. ## Why this matters Banking sits at the top of the 2026 ACSI alongside life insurance and online retail. The headline 80 masks meaningful within-sector spread: regional and community banks score in the low-to-mid 80s, while the largest national megabanks score in the high 70s. Credit unions (measured separately by ACSI) often score 82+. The implication for bank CX teams: comparing to the 80 sector average is more useful than comparing to the 76.7 national average. A bank scoring 78 looks average against the U.S. but bottom-quartile against peers — a meaningful distinction for board reporting and reimbursement-adjacent regulatory disclosures. ## Methodology Sample ~10,000 banking customers (sub-set of ACSI 500k panel). Date range April 2025 – March 2026 (rolling). Scope Top ~40 U.S. national + regional banks measured individually. Scale ACSI 0–100 index from 1–10 driver scores. Model Cause-and-effect econometric (expectations, quality, value). Publisher American Customer Satisfaction Index, 2026 Finance & Insurance Study. ## How this compares 2026 ACSI sector Score Notes Credit unions 82 Highest in financial services Banks 80 Cited stat Online retail 80 Tied at top National average 76.7 U.S. cross-industry ISPs 68 Bottom of ACSI ## Cite this stat Copy citation Banking sector CSAT (2026): 80 / 100 on the ACSI scale. Source: American Customer Satisfaction Index, 2026 Finance & Insurance Study. Reported in SpaceForms State of CSAT 2026 (spaceforms.io/reports/state-of-csat-2026). ## Sources - American Customer Satisfaction Index, 2026 Finance & Insurance Study. - SpaceForms, [State of CSAT 2026](/reports/state-of-csat-2026). ## Related [ ACSI national avg (76.7) U.S. cross-industry baseline. ](/stats/acsi-2026-national-average)[ CSAT calculator Calculate against the 80. ](/tools/csat-calculator)[ SaaS NPS median (+31) Sibling industry benchmark. ](/stats/saas-nps-median)[ Glossary CSAT, ACSI, top-box. ](/glossary) Build a banking CSAT survey SpaceForms ships ACSI-aligned templates for branch and digital channel surveys. [Build a free CSAT survey](/free-survey-builder) **SpaceForms** is **The only mainstream survey builder offering unlimited responses on a true free-forever tier.** - Unlimited responses (free) - AI survey in 30s - 36.1% mobile completion - Voice + chat modes SpaceForms Free online form & survey builder. Unlimited responses. No credit card required. 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