Patient Experience (Outpatient)
Improve patient satisfaction and clinical outcomes with actionable outpatient experience data.
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Why Patient Experience Matters
Patient experience is linked to clinical outcomes, adherence to treatment plans, and patient retention. It's also increasingly tied to reimbursement through programs like MIPS and value-based care. Measuring experience helps practices identify improvement opportunities, benchmark against peers, and demonstrate quality to patients and payers.
Key Experience Dimensions
This template assesses critical outpatient experience factors: scheduling ease and access, wait times, provider communication (listening and explaining clearly), staff courtesy and respect, and likelihood to recommend. These align with CAHPS (Consumer Assessment of Healthcare Providers and Systems) standards used for benchmarking.
Improving Based on Feedback
Common improvement areas include: streamlining scheduling processes, managing patient expectations about wait times, training staff on communication skills, improving exam room efficiency, and following up on patient concerns. Even small improvements—like texting appointment reminders or explaining delays—can significantly boost satisfaction scores.