Post-Purchase & Delivery Feedback
Perfect your delivery experience and turn purchases into repeat customers.
Ready to start collecting feedback?
Get this template free. Customize it to your needs. Start collecting responses in minutes.
Try the live demo
This is a live demo. Try filling it out to see how it works!
Why Delivery Experience Matters
The delivery experience is often the first physical touchpoint customers have with your brand after purchasing. Poor delivery experiences—late arrivals, damaged packaging, lack of tracking—can destroy satisfaction even if your product is excellent. Research shows that 87% of customers won't purchase again after a poor delivery experience.
Key Delivery Metrics to Track
This template measures critical delivery factors: on-time delivery performance, packaging quality and protection, communication and tracking effectiveness, product condition upon arrival, and overall delivery satisfaction. These insights help you identify whether issues are with carriers, packaging, or customer communication.
Improving Based on Feedback
Use delivery survey data to: choose better shipping carriers for specific regions, improve packaging for fragile items, set more accurate delivery expectations, communicate proactively about delays, and identify products with high damage rates. Even small improvements in delivery experience can significantly boost repeat purchase rates.