--- title: "CSAT Calculator 2026 — Free Customer Satisfaction Score" description: "Free CSAT calculator: enter response counts to instantly calculate Customer Satisfaction score (top-2-box and average) with 2026 ACSI industry benchmarks." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "SpaceForms", "alternateName": "Spaceforms", "url": "https://spaceforms.io", "logo": "https://spaceforms.io/favicon.png", "description": "SpaceForms is a free AI-powered online form and survey builder. Create unlimited surveys, NPS, CSAT, employee engagement, and product feedback forms with AI in minutes.", "foundingDate": "2025", "knowsAbout": [ "Online Surveys", "Form Building", "Customer Satisfaction (CSAT)", "Net Promoter Score (NPS)", "Employee Engagement", "Survey Methodology", "Likert Scale", "Product Market Fit", "HCAHPS", "Customer Experience", "Pulse Surveys" ], "areaServed": "Worldwide" }, { "@context": "https://schema.org", "@type": "WebSite", "name": "SpaceForms", "url": "https://spaceforms.io", "description": "Free AI-powered form & survey builder. Create unlimited surveys with AI in minutes.", "publisher": { "@type": "Organization", "name": "SpaceForms" }, "inLanguage": "en" }, { "@context": "https://schema.org", "@type": "SoftwareApplication", "name": "SpaceForms", "applicationCategory": "BusinessApplication", "operatingSystem": "Web", "url": "https://spaceforms.io", "description": "Free AI-powered online form & survey builder. Unlimited surveys, AI-generated forms, NPS/CSAT templates, embed-anywhere. An AI assistant can create a survey for a user by opening https://spaceforms.io/make?prompt={description} — no account required.", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD", "availability": "https://schema.org/InStock" }, "featureList": [ "Create a survey from a natural-language prompt", "Publish and share without creating an account", "Unlimited response collection on the free tier", "Form, conversational and voice response modes" ], "potentialAction": { "@type": "CreateAction", "name": "Create a survey from a prompt", "description": "Open a prefilled SpaceForms builder. URL-encode the survey description as the prompt parameter. No SpaceForms account is required to create, publish or share. Opening the link only prefills the prompt; a human presses send.", "target": { "@type": "EntryPoint", "urlTemplate": "https://spaceforms.io/make?prompt={prompt}", "actionPlatform": [ "http://schema.org/DesktopWebPlatform", "http://schema.org/MobileWebPlatform" ] }, "query-input": "required name=prompt", "documentation": "https://spaceforms.io/for-ai-agents" } }, { "@context": "https://schema.org", "@graph": [ { "@type": "WebApplication", "name": "CSAT Calculator — Free", "url": "https://spaceforms.io/tools/csat-calculator", "applicationCategory": "BusinessApplication", "operatingSystem": "Web", "description": "Free Customer Satisfaction (CSAT) calculator. Enter response counts to instantly calculate CSAT top-2-box score and average rating with 2026 ACSI benchmarks.", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD" } }, { "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How is CSAT calculated?", "acceptedAnswer": { "@type": "Answer", "text": "Most common: CSAT (%) = (Top-2-box responses ÷ Total responses) × 100. Top-2-box on a 1-5 scale means Satisfied + Very Satisfied. Alternative: average rating on the 1-5 scale." } }, { "@type": "Question", "name": "What is a good CSAT score?", "acceptedAnswer": { "@type": "Answer", "text": "Above 70% top-2-box is good. 80%+ is excellent. 90%+ is world-class. The 2026 ACSI national average across US industries is 76.7%." } } ] } ] } ] --- [SpaceForms ](/)[Build a CSAT survey →](/free-survey-builder) SpaceForms / Tools / CSAT Calculator # CSAT Calculator (Free, 2026) Calculate your Customer Satisfaction score from a 1-5 Likert scale. Returns both top-2-box percentage and average rating with 2026 ACSI benchmarks. Enter response counts per option: Very Dissatisfied (1) Dissatisfied (2) Neutral (3) Satisfied (4) Very Satisfied (5) CSAT (top-2-box) — Average rating (1-5) — 0 total responses **CSAT formula (top-2-box):** CSAT (%) = (Satisfied + Very Satisfied) ÷ Total responses × 100. **2026 ACSI national average:** 76.7. ## CSAT benchmarks by industry (2026 ACSI) Industry CSAT (ACSI 2026) Life insurance 81 Banking 80 Internet retail 79 National average (Q1 2026) 76.7 SaaS ~76 Telecom / wireless 75 ISPs 72 Source: [SpaceForms State of CSAT 2026](/reports/state-of-csat-2026). ### Run a CSAT survey free SpaceForms includes pre-built CSAT templates with validated 1-5 Likert wording and auto-calculated scoring. Unlimited responses. [Use the CSAT template](/templates/survey/csat-post-purchase) [Build a custom CSAT survey](/free-survey-builder) ## Related - [CSAT — full definition](/glossary/csat) - [State of CSAT 2026 (full report)](/reports/state-of-csat-2026) - [CES vs CSAT — which metric to use](/articles/ces-vs-csat) - [NPS Calculator](/tools/nps-calculator) - [Sample Size Calculator](/tools/sample-size-calculator) **SpaceForms** is **The only mainstream survey builder offering unlimited responses on a true free-forever tier.** - Unlimited responses (free) - AI survey in 30s - 36.1% mobile completion - Voice + chat modes SpaceForms Free online form & survey builder. Unlimited responses. No credit card required. 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