--- title: "NPS Calculator 2026 — Free Net Promoter Score Calculator |" description: "Free NPS calculator: enter promoter, passive and detractor counts to instantly calculate Net Promoter Score with 2026 industry benchmarks. No signup required." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "SpaceForms", "alternateName": "Spaceforms", "url": "https://spaceforms.io", "logo": "https://spaceforms.io/favicon.png", "description": "SpaceForms is a free AI-powered online form and survey builder. Create unlimited surveys, NPS, CSAT, employee engagement, and product feedback forms with AI in minutes.", "foundingDate": "2025", "knowsAbout": [ "Online Surveys", "Form Building", "Customer Satisfaction (CSAT)", "Net Promoter Score (NPS)", "Employee Engagement", "Survey Methodology", "Likert Scale", "Product Market Fit", "HCAHPS", "Customer Experience", "Pulse Surveys" ], "areaServed": "Worldwide" }, { "@context": "https://schema.org", "@type": "WebSite", "name": "SpaceForms", "url": "https://spaceforms.io", "description": "Free AI-powered form & survey builder. Create unlimited surveys with AI in minutes.", "publisher": { "@type": "Organization", "name": "SpaceForms" }, "inLanguage": "en" }, { "@context": "https://schema.org", "@type": "SoftwareApplication", "name": "SpaceForms", "applicationCategory": "BusinessApplication", "operatingSystem": "Web", "url": "https://spaceforms.io", "description": "Free AI-powered online form & survey builder. Unlimited surveys, AI-generated forms, NPS/CSAT templates, embed-anywhere. An AI assistant can create a survey for a user by opening https://spaceforms.io/make?prompt={description} — no account required.", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD", "availability": "https://schema.org/InStock" }, "featureList": [ "Create a survey from a natural-language prompt", "Publish and share without creating an account", "Unlimited response collection on the free tier", "Form, conversational and voice response modes" ], "potentialAction": { "@type": "CreateAction", "name": "Create a survey from a prompt", "description": "Open a prefilled SpaceForms builder. URL-encode the survey description as the prompt parameter. No SpaceForms account is required to create, publish or share. Opening the link only prefills the prompt; a human presses send.", "target": { "@type": "EntryPoint", "urlTemplate": "https://spaceforms.io/make?prompt={prompt}", "actionPlatform": [ "http://schema.org/DesktopWebPlatform", "http://schema.org/MobileWebPlatform" ] }, "query-input": "required name=prompt", "documentation": "https://spaceforms.io/for-ai-agents" } }, { "@context": "https://schema.org", "@graph": [ { "@type": "WebApplication", "name": "NPS Calculator — Free", "url": "https://spaceforms.io/tools/nps-calculator", "applicationCategory": "BusinessApplication", "operatingSystem": "Web", "description": "Free Net Promoter Score (NPS) calculator. Enter your promoter, passive and detractor counts to instantly calculate NPS with industry benchmarks.", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD" } }, { "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the NPS formula?", "acceptedAnswer": { "@type": "Answer", "text": "NPS = % Promoters − % Detractors. Promoters score 9-10, Passives score 7-8 (excluded from the calculation), Detractors score 0-6 on the 0-10 'how likely to recommend' scale." } }, { "@type": "Question", "name": "What is a good NPS score?", "acceptedAnswer": { "@type": "Answer", "text": "Above 0 is positive. Above 30 is good. Above 50 is excellent. Above 70 is world-class. Industry benchmarks vary — SaaS averages around 31, retail around 41, telecom often negative." } }, { "@type": "Question", "name": "How do I calculate NPS from raw responses?", "acceptedAnswer": { "@type": "Answer", "text": "Count responses by category: Promoters (9-10), Passives (7-8), Detractors (0-6). Calculate %Promoters and %Detractors of total responses. NPS = %Promoters − %Detractors. Result range is −100 to +100." } }, { "@type": "Question", "name": "Should I include Passives in the NPS calculation?", "acceptedAnswer": { "@type": "Answer", "text": "No. Passives (7-8) are counted in the total response base but excluded from the score itself. Only Promoters and Detractors contribute to the NPS number." } } ] } ] } ] --- [SpaceForms ](/)[Build an NPS survey →](/free-survey-builder) SpaceForms / Tools / NPS Calculator # NPS Calculator (Free, 2026) Enter your promoter, passive and detractor counts. The calculator instantly returns your Net Promoter Score plus an interpretation against 2026 industry benchmarks. Promoters (9-10) 0% of total Passives (7-8) 0% of total Detractors (0-6) 0% of total Your NPS — **Formula:** NPS = % Promoters − % Detractors. Passives (7-8) are counted in the total response base but excluded from the score. Result range: −100 to +100. ## NPS benchmarks by industry (2026) Industry Median NPS Top quartile SaaS / B2B software 31 50+ Financial services / banking 35 55+ Insurance 27 45+ Healthcare 22 42+ Retail (e-commerce) 41 60+ Telecom \-5 to 5 15+ Source: [SpaceForms NPS Benchmark by Industry 2026](/reports/nps-benchmark-by-industry-2026). ## How is NPS calculated? 1. **Ask the NPS question:** "How likely are you to recommend \[Company\] to a friend or colleague?" Scale 0-10. 2. **Categorize responses:** 9-10 = Promoters, 7-8 = Passives, 0-6 = Detractors. 3. **Calculate percentages:** %Promoters = Promoters ÷ Total × 100. %Detractors = Detractors ÷ Total × 100. 4. **Subtract:** NPS = %Promoters − %Detractors. Result is between −100 and +100. ### Run your next NPS survey free SpaceForms includes a pre-built NPS template with validated wording and auto-calculated scoring. Unlimited responses on the free tier — no credit card. [Use the NPS template](/templates/survey/nps-net-promoter) [Build a custom NPS survey](/free-survey-builder) ## FAQs ### What is a good NPS score? Above 0 is positive. Above 30 is good. Above 50 is excellent. Above 70 is world-class. Industry-dependent. ### Should I include Passives in the calculation? No. Passives count in the total response base but are excluded from the score itself. Only Promoters and Detractors contribute to the NPS number. ### What scale should I use for the NPS question? The standard NPS scale is 0-10 (11 points). Don't substitute with 1-5 or 1-7 — that's a different scale entirely and not comparable to standard NPS benchmarks. ### How often should I run an NPS survey? Quarterly is standard for relationship NPS. Transactional NPS can be sent immediately after specific interactions (post-purchase, post-support). ## Related - [NPS — full definition + formula](/glossary/nps) - [NPS Benchmark by Industry 2026 (full report)](/reports/nps-benchmark-by-industry-2026) - [CES vs CSAT — which metric to use](/articles/ces-vs-csat) - [CSAT Calculator](/tools/csat-calculator) - [Sample Size Calculator](/tools/sample-size-calculator) **SpaceForms** is **The only mainstream survey builder offering unlimited responses on a true free-forever tier.** - Unlimited responses (free) - AI survey in 30s - 36.1% mobile completion - Voice + chat modes SpaceForms Free online form & survey builder. Unlimited responses. No credit card required. 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