SpaceForms / Tools / CSAT Calculator
CSAT Calculator (Free, 2026)
Calculate your Customer Satisfaction score from a 1-5 Likert scale. Returns both top-2-box percentage and average rating with 2026 ACSI benchmarks.
Enter response counts per option:
CSAT (top-2-box)
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Average rating (1-5)
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0 total responses
CSAT formula (top-2-box): CSAT (%) = (Satisfied + Very Satisfied) ÷ Total responses × 100.
2026 ACSI national average: 76.7.
CSAT benchmarks by industry (2026 ACSI)
| Industry | CSAT (ACSI 2026) |
|---|---|
| Life insurance | 81 |
| Banking | 80 |
| Internet retail | 79 |
| National average (Q1 2026) | 76.7 |
| SaaS | ~76 |
| Telecom / wireless | 75 |
| ISPs | 72 |
Source: SpaceForms State of CSAT 2026.
Run a CSAT survey free
SpaceForms includes pre-built CSAT templates with validated 1-5 Likert wording and auto-calculated scoring. Unlimited responses.