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    Employee Net Promoter Score (eNPS)

    eNPS adapts NPS to measure how likely employees are to recommend their employer as a place to work.

    Wording: 'How likely are you to recommend [Company] as a place to work?' Calculated identically to NPS. Good eNPS is above 10; excellent above 30; world-class above 50. eNPS correlates strongly with retention and is the standard top-line engagement metric for HR.

    Formula

    eNPS = % Employee Promoters − % Employee Detractors (0-10 scale)

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    Related terms

    Net Promoter Score (NPS)

    Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend a product or service on a 0-10 scale.

    Employee Engagement

    Employee engagement is the emotional commitment employees have to their organization and its goals.

    Pulse Survey

    A pulse survey is a short, frequent survey (3-5 questions) used to track sentiment over time.

    Customer Satisfaction (CSAT)

    Customer Satisfaction (CSAT) measures how satisfied customers are with a product, service, or interaction on a 1-5 or 1-10 scale.

    Customer Effort Score (CES)

    Customer Effort Score (CES) measures how much effort a customer expended to complete a specific interaction, typically on a 7-point agree/disagree scale.

    Survey Response Rate

    Response rate is the percentage of invited respondents who completed (or at least started) a survey.